Burton Latimer Medical Centre |
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HOW DO I... MAKE AN APPOINTMENT? To make an appointment telephone your usual surgery or visit its reception desk during opening hours. We operate a computerised appointments system and appointments can be made at either surgery for both sites. Pre-bookable appointments are available up to three weeks in advance. You may request a doctor of your choice but this will depend on availability. If you have registered fot our on-line service you may book your appointment via that medium also. Telephone advice is also available with a GP or practice nurse if you do not need to see them face-to-face. The receptionist will advise you when this will be convenient or will ask them to call you back. Cancelling Appointments If you are unable to keep your appointment, please inform the practice as soon as possible. Missed appointments are a waste of a health professional's time. If you are more than 10 minutes late for your appointment you may be asked to rebook. HOW DO I... OBTAIN A HOME VISIT? Home visits will only be made to patients the doctors consider to be too ill or immobile to come to the surgery. There is no automatic right to a home visit. Requests should be made, if possible, before 10.30am giving the receptionist as much information as you can to assist the doctor in deciding the degree of urgency. It is safe to bring children with a temperature into the surgery. They will be seen quickly and, if infectious, will be told where to wait. HOW DO I... OBTAIN TEST RESULTS? Blood and urine tests will generally take three to four working days before the results are available and X-rays take five to seven days. The results of cervical smears can take several weeks. Patients are not normally contacted with results unless they are abnormal and require an urgent appointment or treatment. Please ring the practice reception after 2.00pm for results. |
