Burton Latimer Medical Centre
Patient Participation Group
Aim of the Group
The group comprises of patients of the surgery who wish to work together with the staff and doctors to help them to meet the needs of their patients, improve services and to share an understanding of issues and opportunities.
Achievements
By working together in a constructive and supportive way, over the last few years, we have:
• Increased the number of staff members on the switchboard at the busiest times
• Discussed and improved the appointment system
• Introduced improved security measures through CCTV and security gates
• Introduced the wearing of name badges for reception staff
• Campaigned successfully for a bus stop near the surgery entrance
• On-line booking of appointments and repeat prescription ordering
• Water cooler in waiting room
• Improved patient call system with health promotion messages
• Self check-in.
• Publicity to reduce numbers of DNA’s (Did not attend)
Join us
We are always happy to accept new members. If you are interested in joining us, the group meets every other month at the surgery on a Monday evening from 18:00 to 19:00. Notes from our last meeting are posted on this page. If you wish to join, contact either:
Ivan Cox – Chair - 01536 726647
Jo Kiely – Practice Director - 01536 723566
Cathy Twelvetree – Secretary - 01536 723566
Notes from Previous Meetings
PPG Minutes 14.11.11
PPG Minutes 19.09.11
PPG Minutes 11.07.11
PPG Minutes 16.05.11
PPG Minutes 14.03.11
Information Topic
Minor Surgery
All practices in the Kettering area provide some minor surgery procedures in their practice. Not all practices offer all of the procedures that can be done in a GP surgery, but between us we can cover most things. In order to offer a wider range of services for our patients, and to avoid patients having to go to hospital for minor surgery procedures, we are considering a scheme that allows us to refer to other surgeries in the Kettering area. We would like to know how you would feel about being able to access a broader range of services in this way. Please let us know your views by completing the form below.
GOOD NEWS!
Thanks to the efforts of the members of our Patient Group, Stage Coach are now providing a half hourly service to the medical centre, having diverted one of their existing routes. We are very grateful to Stagecoach and to our group members for enabling this improvement for our patients.
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