We are happy to receive constructive comments and suggestions for improving our service to patients.
All GPs and staff at the practice use their very best endeavours to give patients the service they expect and to which they are entitled. Nevertheless, inevitably there may be occasions when we do not meet the high standards we set ourselves and we appreciate patients bringing these to our attention.
We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so as soon as possible - ideally within a matter of days. This will enable us to establish what happened more easily. You should address your complaint to the Practice Manager. She will make sure that we deal with your concerns promptly.
We will normally acknowledge your complaint within 3 days of receipt and aim to have fully investigated and responded within 10 working days of receipt.
Our complaints leaflet can be accessed here - Booklet.pdf
Should you remain dissatisfied with the outcome of your complaint, you have recourse to contact:
PO Box 16738
Tel: 0300 311 22 33
Email: firstname.lastname@example.org (for attention of complaints manager)