Patient Participation Group
Aim of the Group
The group comprises of patients of the surgery who wish to work together with the staff and doctors to help them to meet the needs of their patients, improve services and to share an understanding of issues and opportunities.
Achievements
By working together in a constructive and supportive way, over the last few years, we have:
- Increased the number of staff members on the switchboard at the busiest times
- Discussed and improved the appointment system
- Introduced improved security measures through CCTV and security gates
- Introduced the wearing of name badges for reception staff
- Campaigned successfully for a bus stop near the surgery entrance
- On-line repeat prescription ordering
- Improved patient call system with health promotion messages
- Assisted in the development of the Practice Booklet
- Organised Self-care promotions
- Assisted with Patient Surveys
Join us
We are always happy to accept new members. If you are interested in joining us, the group meets every other 3rd Monday of the month at the surgery from 18:00 to 19:00. If you wish to join, contact either:
Helen Beesley – Practice Manager - 01536 723566
Joanne Burns – Secretary - 01536 723566
Minutes February 2024 (PDF, 300KB)
Minutes October 2023 (PDF, 268KB)
Minutes August 2023 (PDF, 1.16MB)
Minutes April 2023 (PDF)
Minutes February 2023 (PDF, 100KB)
Minutes December 2022 (DOCX, 24KB)
Minutes October 2022 (PDF)
Minutes April 2022 (PDF)
Minutes February 2022 (PDF, 269KB)
Minutes November 2019 (PDF, 43KB)
Minutes September 2019 (PDF, 111KB)
Minutes July 2019 (PDF, 37KB)
Minutes May 2019 (PDF, 37KB)
Minutes March 2019 (PDF, 38KB)
Minutes January 2019 (PDF, 32KB)
Minutes November 2018 (PDF, 168KB)
Minutes September 2018 (PDF, 155KB)